Server backup problems

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Francolino

OGame Origin Admin

Posts: 3,551

Community:

Location: Switzerland

Wednesday, October 26th 2011, 6:33pm

Server backup problems

Hello,

Well, several details about the current problem.

- The backup is from the 18th (eight days ago), all newer ones are broken and NOT useable for the backup. We apologize for this server defect, but there is nothing to repair.
- This means: A lot of new accounts are gone, a lot of work from you is gone and so on - we apologize again, no matter if this is a test server or not.
- Your payment features and DM are also from the 18th, but you get back all your DM tomorrow.
- The GameForge thinks about a few goodies for you, more information is coming.

Please use this thread Server backup problems for discussion, complaints etc.

Here you find some translations of those news for your support : Server backup problems - Translations [PT]

Regards, Francolino

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Kebab

Origin Admin & OGame Tech

Posts: 1,027

Community:

Location: United Kingdom

Occupation: Student

Wednesday, October 26th 2011, 7:25pm

A little more information regarding payment:

All accounts still existing will get their DM returned directly onto the account.

However, if you created your account after the 18th October, and so have now lost your account, then you should register a new account now using the same email address. Your DM will then be added to that new account.

If not, please send a PM to Francolino or WeTeHa

Regards,
Your Origin Team

OGame Origin Admin

.:| OGame Tech |:.
>>Bugs Area<<

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Francolino

OGame Origin Admin

Posts: 3,551

Community:

Location: Switzerland

Wednesday, October 26th 2011, 7:36pm

Next information:

- Because of this old backup it's maybe sensefull to reset the server now - you can vote and discuss here Server backup problems - Reset now or not ?
- GameForge increases the server speed to 4x or 8x tomorrow.